We are seeking a friendly and customer-focused Call Center Representative to join our team. As a Call Center Representative, you will be responsible for handling inbound and outbound calls, providing customer support, and resolving customer issues in a timely and professional manner.
Responsibilities:
- Handle a high volume of inbound and outbound calls in a professional and friendly manner.
- Provide customer support and resolve customer issues efficiently and effectively.
- Build positive relationships with customers and ensure their satisfaction.
- Accurately input and update customer information in the company database.
- Follow up with customers as needed to ensure their needs have been met.
- Escalate complex issues to senior team members or managers as needed.
- Keep up-to-date with product and service knowledge to provide accurate and timely information to customers.
- Meet or exceed performance metrics, including call volume, response time, and customer satisfaction.
Requirements:
- Proven experience in a customer service role, preferably in a call center environment.
- Excellent communication skills and ability to handle difficult customers.
- Ability to multitask and work in a fast-paced environment.
- Strong attention to detail and accuracy.
- Proficiency in using computer systems and software applications.
- Ability to work a flexible schedule, including evenings and weekends.
- Fluency in multiple languages is a plus but not required.
- High school diploma or equivalent required; some college coursework preferred.
We offer a competitive salary, a comprehensive benefits package, and the opportunity for career growth and advancement. If you are a motivated self-starter with a passion for customer service, we want to hear from you! Apply now to join our team as a Call Center Representative.
Job Types: Full-time, New-Grad
Salary: Rs35,000.00 - Rs50,000.00 per month
Ability to commute/relocate:
- Lahore: Reliably commute or planning to relocate before starting work (Required)
