Field Service Engineer [China]

 

Job Title

Field Service Engineer

Job Description

In this role, you have the opportunity to

Deliver qualified service to customers including corrective maintenance, preventative maintenance, installation and FCO.

Play a very important role in the growth of customer service business and sales business.

You are responsible for

• Planning and delivering assigned service to customers with high quality, including Corrective Maintenance, Preventive Maintenance, Installation and FCO, focusing on the efficiency and service quality.
• Developing and maintaining good relationships with customers, ensuring customer satisfaction and loyalty; owning customer service quality KPIs for assigned account. Ensuring service process implemented effectively.
• Attending training and developing relevant knowledge and skills, focusing on service competence level and actual service capabilities.
• Providing service support to team members as required, focusing on good team work.
• Preparing and providing kinds of Service Report on an accurate and timely basis.
• Other tasks assigned by team & company.

You are a part of

Services Delivery team. You will report to service delivery leader and cooperate with service sales, modality sales& other services related teams.

To succeed in this role, you should have the following skills and experience

• Bachelor degree or above in Biomedical Engineering, Electrical Engineering or other related major
• More than two years of working experience about customer service in healthcare industry
• Strong technical knowledge on Healthcare products
• Good communication skill and Open mind to share with others
• Good execution skill
• Good English skill in reading, writing and speaking
• Self-motivation and self-management

In return, we offer you

A path towards your most rewarding career. Philips is growing its marketing capability enterprise wide. Succeeding in this market-based role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

 

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